Legal
Delivery and returns
Delivery region
ARYLUNA currently delivers only within the USA. We do not accept orders for delivery outside the United States.
Delivery time
Estimated delivery is 2–5 days. This is an estimate, not a guaranteed arrival date. If your order has not arrived as expected, contact help@aryluna.com with your order number.
Shipping charges and order details
Review any shipping charges and taxes at Shopify checkout before paying. Please provide a complete, accurate delivery address and contact details.
Fulfillment
Our fulfillment partner, Supliful, prepares and ships our products. Keep your order confirmation and any shipment information for reference.
Lost or undeliverable packages
Contact help@aryluna.com about packages lost in transit within 30 days of the estimated delivery date. Undeliverable or unclaimed packages are returned to our fulfillment facility. Contact us to arrange the next steps; reshipping is handled at our expense under our fulfillment arrangement.
Damaged, defective or misprinted items
Email help@aryluna.com with your order number, a photograph and a short explanation within 30 days of receiving the product. We review the issue before approving a replacement or refund. If the problem is on our side, it is replaced or refunded at our expense.
Approved replacements and refunds
Approved replacements ship within 3 business days. Approved refunds go to your original payment method; your payment provider may need additional processing time before the credit appears.
Packages lost in transit
Claims must be submitted within 30 days of the estimated delivery date. Contact help@aryluna.com with your order and shipment details so we can investigate.
Change of mind and discretionary returns
We do not refund orders for buyer's remorse. Please contact help@aryluna.com before sending anything back. Returns and exchanges outside the damaged, defective or misprinted-item process are at our discretion and require prior approval. If we accept such a return or exchange, we arrange it at our expense, including any new fulfillment order required.
Undeliverable or unclaimed packages
Undeliverable or unclaimed packages return to our fulfillment facility. Contact us before taking further action. Reshipping costs are our responsibility under our fulfillment arrangement; we do not automatically charge customers for them.
Customer rights and assistance
This policy does not exclude consumer rights that cannot legally be excluded. For help with a return, replacement or a refund that has not appeared, email help@aryluna.com. Do not send products back without contacting us first.